Oliver Nguyen
Senior Product Designer · Complex systems made clear
Senior product designer working across enterprise observability, 0→1 workflows, design systems, and AI-assisted product development.
Three case studies about finding the real problem, making the call, and owning the tradeoff. Full studies contain confidential product detail and share one NDA gate.
Engineers had the data but assembled every incident by hand. I aligned APM and RUM around one investigation model instead of Splunk’s metric categories.
Recorded browser journeys were hard to convert into trustworthy tests. I reframed a release disagreement around the core user outcome: a simpler “Move to group” path shipped before drag-and-drop.
I used AI to accelerate implementation while keeping prioritization, evidence boundaries, and stop decisions under human control.
One color-and-number identity from trip planning to station, train, and exit — tested with 5 riders; a validated hypothesis, not a shipped transit result.
View case study →A shared standard across 12 visualization types—adopted by 7 teams within 6 months (reported) once adoption was treated as a design problem.
View protected case study →
About
I make the decision layer visible, align stakeholders through shared evidence, and treat engineering constraints as product inputs. AI widens my exploration—it doesn’t outsource my judgment.
More about Oliver →Contact
I’m open to senior product-design roles and relevant client work. The fastest way to reach me is email.
